- #APPLE BLUETOOTH KEYBOARD AND MOUSE KEEPS DISCONNECTING SOFTWARE#
- #APPLE BLUETOOTH KEYBOARD AND MOUSE KEEPS DISCONNECTING MAC#
I do return to my initial non-solution/solution. He is a good representative of the organisation. The support person I am working with has been very helpful and is quite committed to working out what is happening and why. my profile and what that runs in the background compared to running safe mode and what doesn't run in the background. I'm not a tech, but, this would seem to give clue where the Apple people should be looking for the conflicts that cause the disconnections to occur, i.e. Things seem to go pear shaped when I sign in under my normal profile and the disconnects start up again. We tried running a test Administrator and that also worked.
#APPLE BLUETOOTH KEYBOARD AND MOUSE KEEPS DISCONNECTING MAC#
I'm working with a dedicated Apple Support person to isolate/analyse and hopefully fix the problem.Īt the moment I am running the Mac in Safe Mode and there have been no issues. I'll monitor all for at least three-four days and then, if no disconnects show, I'll know where the problem might lie and then bat it back to Apple for them to solve. In the meantime I am using an 8 year old magic keyboard and a corded Swann mouse. In the case of the 'magic' devices - 'now you see, now you don't' seems to be a common outcome.
That said, I'd be equally happy to go back to a corded keyboard/mouse as they seem to work consistently. So if it persists and can't be fixed, under Australian consumer laws, it is a case of a warranty issue for either replacement/repair or refund. Suspiciously, when the external hard drive is showing Time Machine activity (that's all it does and is used for), a disconnect is usually there. Since then, I've been keeping a log of the disconnects and what was running at the time. So home we went and restored from the back-up. He said that if the hardware was faulty that (a) it would have shown up on their u-beaut diagnostics and (b) if a part had actually failed it really wouldn't magically fix itself. Because reconnection was occurring and all works okay after that, a hardware issue was ruled out.
#APPLE BLUETOOTH KEYBOARD AND MOUSE KEEPS DISCONNECTING SOFTWARE#
So we wiped the drive and reinstalled the latest version of all software as the 'genius' deduced it to be a firm/software issue. All hardware showed normal - all green ticks. Went to Apple store and had machine checked. So SMC reset, NVRAM reset, external Seagate drive (for Time Machine) taken off the USB port. So, with the new one, as others have noted, mouse and keyboard disconnect with annoying frequency.
Had to get a new iMac as old faithful - 8 years old - stopped displaying and it was replace not repair time.
0 kommentar(er)
